Frequently Asked Questions

Q. How do I access my email?

Click here to access your email account.

Q. How long are your service contracts?

All Cognent services are month-to-month except for domain name registration which are annual contracts. Cognent requires 30-days notice to cancel any service.

Q. How can I transfer my domain name to another registrar?

To transfer a domain name to another registrar you must have an active fully signed Domain Name Release form on file with Cognent before you begin the transfer request. To file a form, sign into the Cognent Dashboard to request one.

Q. Do you offer Service Level Agreements?

All Cognent customers receive a Service Level Agreement 3 as part of their services. Cognent offers SLAs 1 and 2 for clients needing immediate support. Please contact your Cognent representative for details.

Q. What are Cognent's payment terms?

Cognent payment terms for services are NET 10 days. Payment terms for programming or other labor services are billed upon completion of the requested service. Some service requests require a 50% payment upon the request to begin production, with 25% due upon the delivery of a mockup or testing environment and the balance due upon the completion of the project. Payments not received by Cognent on the eleventh day after the invoice is generated are considered past due. Click here to read our payment politicies.

Q. Where do I make payments?

Credit card payments may be made online using the link provided on your invoice. Payments may also be mailed to:

Cognent
Att: Accounting Department
PO Box 53641
Orlando, FL 32853

Q. My service was interrupted for non-payment. What do I need to do to restore my service?

To restore service, all past due amounts plus any reactivation fees must be paid in full before service can be reactivated.